Good to Excelente Newsletter

Tag: Communication

  • Your Crew Isn’t the Problem. Uncertainty Is.

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    by

    bradley
    in

    Question:Jason from Florida writes: “Sometimes it feels like our Hispanic crews jump into work quickly without asking many questions. The work ethic is great, but we end up with rework because something wasn’t fully understood. Is this a communication issue—or maybe something more?” Answer:Jason, I heard almost that exact observation from a gringo superintendent in…

  • From Confusion to Clarity—With a Little Help from Garth Brooks

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    by

    bradley
    in

    Over New Year’s, my family and I went on a cruise.On this particular day, the port was Cozumel. The sun was out.The water was clear.The beach was largely empty. Life was good. Then my phone rang. It was my mother-in-law.She was spiraling. “Are you guys okay?” she asked, out of breath. She had just seen…